I would to take this opportunity to thank the management and staff of Riverview Heights new second floor nursing home for their compassionate and professional TEAM work in caring for my mother Dolores Dawe. Mom was very skeptical of life at Riverview Heights from the get go but with constant coaxing she said she would give it a try. Her life living alone in Ottawa was lonely and unsafe, suffering from on set of Alzheimer’s. She really wanted to remain in Ottawa at a nursing home if we could find one. After many weeks of viewing nursing homes in Ottawa, nothing stood out and my Brother MJ and his wife Faye highly recommended Riverview Heights in Pembroke because of the high quality the home is managed and all of the family connections. With our gental nudging Mom decided to give it a chance. Mom’s first week living there was complicated with many small issues that seemed insurmountable to her and she wanted to leave many times. Her fears and tears were gut wrenching to us, but with the help of the Riverview’s compassionate staff working as a team, all the issues seem to melt away. At the end of the week I decided it was safe to go back home to Newfoundland. I phoned mom every second day and with all the visitors and family coming in to see mom, life was starting to seem better for Mom. Only 3 weeks later I got a call from mom and her voice was so clear and cheerful. She told me the she was so so happy at Riverview Heights now because the staff had made life so much more enjoyable, her meds were administered correctly and on time the food was excellent, the regular day socials with live music and the people there were so nice to her.
The nurses was so caring, even the cleaning staff were nice to me. Wow wow wow what a turn around from just weeks earlier. Mom said that she felt very much at home here and I shouldn’t worry about her any more. The following week I got another call from her about all the visits she had from old friends and how much she enjoyed interacting with people at the home, and the outings to the mall and down town and she said I feel at peace now, and said thank you to us so much for helping her to find the right nursing home to live. Thank you so much to all the stall for helping mom feel part of a real community at the home and bolstering her seance of worth. Mom’s new lifestyle has given us a beautiful gift. Thank you Riverview Heights.
My dad moved into Riverview 4 1/2 years ago from Edmonton, all the staff from housekeeping up have been most welcoming and attentive. Was most definitely the right decision.
Deborah Kruschinke Daughter of Henry Stack
It feels like home. I like the staff they are all so nice and friendly. I like the new friends I have made here. I moved in to Riverview from the hospital because my family and I felt this was the best place for me.
Florence Brose – Resident
My son recommended I come here, and I’m glad. There are good people here. The Entertainment and food is good.
Jim Sheedy – Resident
I moved here to be close to my wife in Long Term Care. I like the comforts & food. The people are all so nice.
Larry Soucy – Resident
My child suggested I live here and it has given me a place to live independently. I like the company of people, the rooms and entertainment.
Marjorie Turcotte – Resident
I was delighted when my sister moved to Riverview because its a well built building, lots of beautiful spaces, lovely pastoral setting by the front with river views. Its a very peaceful place with excellent nursing care and pleasant people. As renovations continue, we look forward to more activities and spaces for people to socialize.
Melanie Achtenburg – Sister of Resident