Riverview Heights in Pembroke officially opens new assisted care floor

On Wednesday, Nov. 14 Riverview Heights Retirement Residence celebrated two special occasions – its 10-year anniversary and also the official opening of its new assisted care floor.

Between 2 and 4 p.m. an open house was held giving the community an opportunity to tour the revamped second floor that features 19 assisted care beds located in studio suites and one-bedroom suites, and a new lounge, nursing station and dining area for residents who may require physical or minor cognitive support.

“Being locally owned and operated allows us to respond to the needs of our residents and the community quickly,” said Susanne Edwards, executive director of Riverview Heights. “Through this new assisted living floor we are able to provide for our residents’ needs today but also with their future care needs in mind as well.”

Independent senior living consultant Christine Forget is impressed by the new assisted care floor.

“This is unique to see. It just does not exist in the Valley. It’s great that on the 10th anniversary of Riverview Heights in this building, to be able to officially open this assisted care floor that is unique to Pembroke and the region,” Forget said.

Randy Stevenson, president of Barclay Commercial Corporation, and who serves as an asset manager for the local owners of Riverview Heights, said the marketplace here needed assisted care beds as there just weren’t any in the area.

“The idea is to keep the medical staff close to the residents with the highest needs,” he said.

Stevenson also noted that each of the suites features a kitchenette, and in the basement of the building, a full ‘country’ kitchen that residents can use should they wish to cook something bigger like a turkey dinner. While residents can pay for laundry service, there is a laundry room in the basement they can use.

During the open house, Pembroke Mayor Mike LeMay brought greetings from council to the management and staff of Riverview Heights and congratulated them on the successful completion of the project.

“It made my day when I heard about this becoming an assisted care floor, which I think is just fabulous,” LeMay said. “I know the residents will be comfortable. All seniors deserve to have an excellent place to live like this.”

In her remarks, Edwards said she was both excited and honoured to finally be able to present the revamped space.

“So many have worked so long and worked so hard on this,” she said.

“A project like this doesn’t get accomplished without ‘team,’ a compassionate, caring and driven team,” she said.


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PEMBROKE, ONTARIO February 22, 2018: Riverview Heights Retirement Residence celebrates 10 years of providing uncompromising service to seniors and families in Pembroke and the Ottawa Valley.

In August 2017, the management contract with The Caregard Group was terminated with Riverview Heights and it is now under new management. Since that time, the building owners have reached out to several industry experts in order to assist with the move towards the future together. As part of the continued evolution, Riverview Heights has introduced a more completive pricing and service model, while introducing assisted care services on the 2nd floor of the building, and adding additional resident amenity space to improve Resident interaction within the Riverview Heights Retirement Residence community.

In conjunction with the realignment of service offerings there will be several exciting improve-ments in the building, transforming the lower level into a vibrant community space. This will include a new country kitchen, a redesigned multi-purpose theatre room, a larger chapel, new doctor’s office, new library and cosmetic improvements to the Valley Lounge and craft room. In addition, on the lower level, there will be a new resident laundry lounge available to residents and family. The main floor, including the Mackay Lounge, lobby and dining room will receive some cosmetic updates and new furniture.

The Second Floor will become the Care floor and will be modified to accommodate a new resi-dent lounge and dining room with a large inviting deck that will be for the exclusive use of the 2nd floor residents. Furthermore; the nursing station, DOC’s office and Tub Room will be relocated to the 2nd Floor; centrally locating the care team to those with the highest level of needs. In order to allow residents to stay at Riverview Heights a little longer, and maintain a maximum level of independence, residents who develop memory and mobility loss will now be able to re-side on the 2nd floor without worry.

Construction is scheduled for completion by June 1, 2018. It is an exciting time of change and evolution for Riverview Heights Retirement Residence.

Riverview Heights Retirement Residence will continue to be a key player and industry leader in the health and wellness of seniors and we are excited to expand our offerings to help meet this need.

For more information:
Susanne Edwards
General Manager


About Riverview Heights Retirement Residence
We honour the past by understanding and celebrating our history. Riverview Heights Retirement Residence opened its doors in 2008, and has provided uncompromising service to hundreds of families over the last ten years. Riverview Heights was the vision of local individuals that came together to build something spe-cial for seniors in Pembroke and the Ottawa Valley. Their goal was to create a warm, home like and friendly setting, respecting the unique culture of the Ottawa Valley where residents and families would feel valued, safe and secure.